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Town Farm Primary School

Every Child, Every Day, Every Moment

Family Information Service

Surrey Family Information Service (FIS) is a statutory service providing free impartial information and signposting for families with children aged 0 to 19 (up to 25 years for those with additional needs). 

The role of the service is to help families get the most out of the information and services available in the community and online. This could be something like helping you find out about local events and activities for your child, or pointing you in the right direction when things aren't going so well and you need a bit of extra support.


The FIS website covers a range of subjects including childcare, family finance, parenting support and education. You can also visit the Surrey Local Offer website for Special Educational Needs and Disability (SEND) information and help.

You can use the comprehensive Family Information Directory to find services, support groups, activities, events and more. And if you need some extra help you can always get in touch with the service via their online form, by email, phone or social media.


How to contact the Family Information Service


Surrey Family Information Service (FIS) can help you find organisations and services that may be able to support your family including information about childcare, finances, parenting and activities in your local area.

You can make an online enquiry to their service in the following ways:

Alternatively you can contact them by:

  • Telephone 0300 200 1004 (Monday to Friday 9am to 5pm)
  • SMS 07860 053 465


For a quick and easy way to find childcare in your local area you can use their Childcare finder or search their Family Information Directory for childcare, organisations and services for families.

If you live or work on the borders of Surrey, you may also like to contact your Neighbouring Family Information Service to find out about childcare and services in those areas.